Refund policy



At PURE TRENDS, your satisfaction is our priority. We want you to love your jewelry, and we stand behind every purchase with a 100% customer satisfaction guarantee.

If you’re not completely satisfied with your purchase, contact us within 30 days of delivery. We’ll work with you to provide a refund, exchange, store credit, repair, or another reasonable solution.

Eligible Returns

Eligible items must be:

  • Unworn and in original condition
  • Free from scratches, damage, perfume,makeup, or other signs of use
  • Returned with the original packaging, tags,certificates, and accessories
  • Accompanied by the order number or proofof purchase

Items Not Eligible for Change-of-Mind Returns

The following items are final sale unless they arrive damaged, defective, incorrect, or materially different from their description:

  • Personalized, engraved, or custom-madejewelry
  • Made-to-order items
  • Jewelry altered to the customer’s specifications
  • Earrings or other pierced jewelry for hygiene reasons
  • Gift cards
  • Items marked “Final Sale” before purchase

This policy does not limit any rights you may have regarding items that are defective, damaged, misrepresented, or not as described.

How to Request a Return

Email contact@puretrendss.com within 30 days of delivery with:

  • Your name
  • Order number
  • Item you want to return
  • Reason for the return
  • Photos, if the item is damaged, defective, orincorrect

Please wait for return approval and instructions before mailing anything back.

Return Shipping

For returns due to a change of mind, the customer is responsible for return shipping.

If we sent the wrong item, or your jewelry arrived damaged or defective, we will provide a replacement, repair, refund, or prepaid return shipping label at no cost to you.

Because jewelry can be valuable, we recommend using tracked and insured shipping. We are not responsible for returns lost or damaged while being shipped back to us without adequate tracking or insurance.

Refunds

After we receive and inspect your return, we’ll notify you of the approval decision.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the refund.

Original shipping fees are [non-refundable / refundable when the return is caused by our error, damage, or a defect].

We do not charge a restocking fee.

Exchanges and Store Credit

You may request an exchange or store credit for an eligible item. Exchanges depend on product availability.

If the replacement item costs more, you’ll pay the difference. If it costs less, we’ll refund the difference or issue store credit.

Damaged, Defective, or Incorrect Orders

Please contact us within 7 days of delivery if your item:

  • Arrives damaged
  • Has a manufacturing defect
  • Is the wrong item, size, color, or material
  • Does not match its product description

Include photos of the jewelry, packaging, and shipping label. We’ll promptly offer a replacement, repair, refund, or another appropriate solution.

Our Satisfaction Promise

We want every customer to feel confident shopping with PURE TRENDS. If you’re unhappy with your order or your experience, contact us at contact@puretrendss.com . We’ll make a good-faith effort to resolve the issue fairly and promptly.

Business name: PURE TRENDS
Email: contact@puretrendss.com
Return address: Provided after return approval
Return window: 30 days from delivery
Last updated: 09/06/2026